Return an Order
We want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help.
How to Request a Return:
1
Log into Your Account
Access your account to view your order history
2
Find Your Order
Locate the order containing the item you wish to return
3
Request Return
Click the “Request Return” button and complete the form
4
We’ll Process It
We’ll review your request and send confirmation within 48 hours
Returns Policy Summary
Online Orders
14 days to return for any reason
In-Store Purchases
Returns accepted for faulty items
Custom Items
Non-returnable unless faulty
Refund Time
Processed within 14 days
Need Help or Don’t Have an Account?
If you don’t have an online account or prefer to speak with us directly, please get in touch:
Contact Us: Send us a message
Phone: 01254 772033
Hours: Monday-Saturday 9am-5pm, Sunday 11am-4pm